If Harmless Cigarette isn’t for you, we make refunds and returns quick, easy, and free to initiate. To contact us, email [email protected] or use our form here.
Free cancellations must be submitted via email prior to your order being dispatched from our fulfillment center.
Returns must be initiated within 14 days of order delivery.
Do not ship your return to us prior to contacting and receiving approval from customer support.
If your item is damaged or broken upon arrival, please contact us and we will provide a replacement upon reasonable proof.
If you do not like Harmless Cigarette, at least all inhalers other than one must be fully intact and unopened. Upon our instruction, remaining items must be returned to our facility in original condition to qualify for a full refund. Return shipping fees from USPS may apply.
We will send you a prepaid shipping label if you qualify for a return. In some instances, return shipping fees from USPS may apply.
We may ask you to take a photo of your return to help us in improving our product.
Refunds are credited to your original form of payment. Please allow up 7-10 business days for your refund to be processed upon approval.
Please allow for delivery delays during peak order volume. Items that arrive significantly later than expected may qualify for a partial refund, unless notice of delay is given and cancellation options are offered.